Privacy Policy
Flow Ballroom Studio LLC ("Flow Ballroom Studio," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have — including how we handle information related to our text-messaging (SMS) program.
Information We Collect
- Contact information you provide at enrollment or when you contact us — your name, mobile phone number, and email address.
- Account and lesson information — bookings, packages, attendance, and payment records needed to provide our services.
- Communications — records of messages we exchange with you, including text-message consent.
How We Use Your Information
- To schedule, confirm, and remind you of lessons and appointments.
- To notify you of cancellations, reschedules, no-shows, and account or package updates.
- To process purchases and loyalty-point redemptions.
- To send occasional service-related greetings and to respond to your inquiries.
SMS / Text Messaging
If you provide your mobile number and consent at enrollment, we send transactional, account-related text notifications such as lesson confirmations, reminders, cancellations, purchase receipts, and occasional greetings. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How We Share Information
We do not sell, rent, or trade your personal information. We do not share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. We may share limited information only with service providers who help us operate our business (for example, our SMS delivery provider), and only as needed to provide the service to you, or where required by law.
Data Retention
We retain your information for as long as needed to provide our services and to meet legal, accounting, or reporting obligations. You may request that we delete your information, subject to records we are required to keep.
Your Choices
- Opt out of texts at any time by replying STOP to any message from us.
- Request access, correction, or deletion of your personal information by contacting us below.
Children's Privacy
Our services are intended for adults and for minors enrolled through a parent or guardian. We do not knowingly collect information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when we post the revised policy on this page with an updated effective date.